Frequently Asked Questions

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armenianpassion.com Frequently Asked Questions

Frequently Asked Questions

Need help? The following should cover most of your questions.

General Help

Profile Help

Photo Help

Search Help

Contacting Other Members

Money Help

Answers

General Help

How does ArmenianPassion work?

ArmenianPassion provides a safe, secure and anonymous way to find and communicate with people of your choice. In a nutshell, you choose a username (a screen name or alias) and set up a profile describing yourself and the type of person and relationship your are looking for. You can view other people's profiles by searching the site and in turn they can view your profile. When you find someone that interests you, you can send a message via the site to their username. The message is sent to their email address from your username - your real name and email address are never shown. In turn you may receive messages from other members in your email inbox. These messages will be from their username and not their real email address, protecting both your and their privacy. When you are ready you may choose to tell the other member your real contact details.

What is the difference between a standard member and a gold member?

Everyone who sets up a profile is a member. To send messages you need to be a paying Gold member.

Is it free, or is there a catch?

To become a member is free. Members can use every feature of the site and can receive anonymous email through the site, but only Gold members can send anonymous email. Our Gold membership rates are very reasonable.

Why can't I send messages?

To send messages you must be a Gold member.

Is my privacy respected?

Yes! We will never give your details to other members or use your details for any purpose without your permission. For full details please review our privacy policy.

Is the content censored?

As a rule no. We're not here to police our members. However, we reserve the right to hide, delete or modify unacceptable profiles. Amongst other reasons we reserve the right to delete or modify profiles that:

Contain contact information such as email addresses, ICQ numbers, Telephone numbers, addresses, etc.
Are illegal, e.g. under 18 years of age or solicit contact from people under 18 years.
Are racist, or attack other groups or religions

Please refer to our terms of use for full details.

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I've forgotten my login details. How do I find them?

Easy! Just click on the Forgotten Password link, complete the simple form and we'll mail them to you. If you still have a problem, please contact us.

Can I change my Password?

Yes. Click on My Profile in your member's menu, then edit the password field and save changes.

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Profile Help

Why must I set up a profile to use the site?

You can search the site without setting up a profile. To use more features you need to become a member and set up a profile. Remember, it's free to become a member.

Do I have to pay to set up a profile?

No. To set up a profile you need only become a free member; you only need to become a (paying) member when you want to send messages to other members.

How do I set up my Profile?

If you are not yet a member, start by joining ArmenianPassion.com for free.

Can I change my Username?

Yes. Click on My Profile in your member's menu, then edit the username field and save changes.

How do I change my Profile?

Yes. Click on My Profile in your member's menu, then edit the appropriate fields and save changes.

Can I hide my profile from public view?

Yes. In your control panel under the member info box just click suspend beside your profile status. You can reactivate your account at any time.

How do I delete my profile?

In your control panel under the member info box just click suspend beside your profile status, then contact ArmenianPassion to request deletion. NB: This process cannot be reversed and will completely delete all your details on the site. If you are a subscriber and have time left on your subscription, it will be deleted with your records and cannot be refunded or applied to other (future) profiles. If you are not sure about this, we recommend that you simply hide your profile.

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Photo Help

How do I add a photo to my profile?

In your profile there is a link for uploading video,music or photos.

Does my photo automatically show on my profile?

No. All newly uploaded photos must be checked and approved by our support staff before they become publicly visible. The same is true of existing photos if you change your primary picture. Photos are usually checked within 24 hours of upload, but this may be longer at times of high demand, and on weekends when we have fewer staff on duty.

Are there any specific requirements for adding photos

Yes. Your photo must either be in JPEG, GIF, PNG, or BMP format. Your photo must be less than 2000kB, but there is no restriction on the dimensions of the image you upload. We will automatically resize it if it is too large.

Why did my photo disappear from my profile?

Your photo may be deleted if it does not comply with our technical requirements, is obscene or is a picture of a celebrity or other copyrighted material such as cartoon pictures.

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Search Help

How do I search?

For a quick and simple search, specify your requirements in the Quick Search or Browse form and click the button.

How do I search for a specific member name?

Easy! Using the Find By Name option in the search section, enter the other person's username or part of their name and click 'Go'.

Why do I not get any results when I search?

You are most probably making your search criteria too narrow. Try relaxing your requirements a bit, e.g. a wider age range, etc. If you are looking for a blonde, blue eyed 21 year old, non-smoking female living in Outer Mongolia who wants children, chances are you will not get many results!

What is a match?

Matches are other members whose profiles meet the criteria you specified in your My Ideal Match page when you set up your profile. Our matching engine performs two-way matches, so members will only appear in your match list if your profile also meets the criteria they specified for their matches.

How do I refine my matches?

Make sure your profile is as complete as possible and that your desired partner details are not too open. E.g. if your desired partner is a female aged between 18 and 80 living anywhere in the world matching will not work well for you. The trick is to find the right balance between too open a match and too narrow a match. As well as the profile details you specify for a match you have the option to rate how important each detail is.

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Contacting Other Members

How do I contact another member?

When you view another member's profile you will see a 'Contact Him or Her' link. If you are a Gold member click this link and then enter your message in the text box provided and then click send.

Can I send a message without always going to the other member's profile?

Yes, add the other member to My Friends by clicking the Add Friend link on their profile. In the future you can message them from your instant messenger, desktop presence, or friend's list.

Will any of my details be exposed?

No! The message sent to the other member will only contain your username, your message and brief instructions telling them how to reply. See our privacy policy for further details.

I received a message from another member. How do I reply?

The easiest way is to follow the link provided in the email you received. That will take you to their profile, where you can use the 'Contact Him (or Her)' link to send a reply message. Remember, you need to be a subscriber to send messages.

Must I be a Gold member to receive messages?

No, you will receive messages sent to your username even if you are not a Gold member. You will, however, need to be a Gold member to reply.

I accidentally deleted the message I received can you help?

No. Sorry, we cannot retrieve the content of messages once they're sent.

I'd prefer not to receive messages in my regular email inbox. Can you help?

We suggest you set up a free Web-based mail account with a service such as Hotmail and use this email address in your profile. Note that there is a potential down side to using free email services. Some of them disable your account if you do not check it regularly. In that case the email other members send to you will be lost and, if we receive several consecutive bounces from your address, we may hide or remove your profile.

How do I stop receiving messages from a specific member?

Follow the link to their profile in the email you received from them and click the 'Block Him or Her' link under their photo. If they try and contact you in future, they will see a note saying that you have blocked messages from them and that they cannot contact you. Remember only you can remove the message block.

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Money Help

What does it cost to become a Gold member of ArmenainPassion.com?

We offer a range of competitive subscription packages.

Is it safe to enter my credit card details on the site?

Yes. Credit card payments are processed using Paypal. Paypal is one of the largest and most respected global card processing companies. All your card details are encrypted for maximum security whilst travelling over the Internet. Further, no credit card details are stored anywhere on our site.

What will appear on my credit card account?

Payments will be shown as a purchase from BestSinglesSite.

Will my subscription automatically be renewed?

Yes, you can cancel your subscription at any time by contacting us through e-mail or phone and we will cancel your subscription right away.

I have not used all of my subscription and want to delete my profile. Will I be refunded the balance?

No, unused portions of a subscription are not refundable. Deleting your profile will result in your unused subscription being lost.

Will my profile remain on the site after my subscription cancellation?

Yes. You will however need to subscribe again if you want to contact other members again in future.

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